General Questions
WHAT DO I NEED TO BRING WITH ME TO SYMPOSIUM?
Please print and bring your name badge with you. A few emails prior to the Symposium were sent with links for how to access your name badge and print (4x6 format). Once you arrive, you’ll pick up your name badge holder and lanyard.
You might also bring clothes to layer in the meeting rooms. Temperatures can vary throughout the hotel.
HOW DO I FIND THE HANDOUTS?
A full list of handouts can be found at https://www.psychnetworker.org/2023/handouts/ with the password PNS2023. Handouts can also be found within the Mobile App or Symposium Attendee Hub on each workshop’s page.
WHAT FOOD OPTIONS ARE AVAILABLE DURING SYMPOSIUM?
The Symposium begins each day with coffee and Danish provided in a few locations throughout the hotel, including the exhibit hall. For lunch, the Omni will have several Grab and Go stations set up with sandwiches and salads available for purchase. There are also lots of area restaurants within walking distance of the hotel.
DO I HAVE ACCESS TO THE VIRTUAL PRESENTATIONS IF I’M ATTENDING IN PERSON?
Yes! As an in-person attendee, you will have access to the virtual content for up to 14 days after the Symposium. You would need to watch the presentations as they are being presented live in order to receive credit. To access the content, you can view the “All Sessions” section in the mobile app or Symposium Attendee Hub.
HOW DO I SUBMIT QUESTIONS DURING THE WORKSHOPS?
If you are attending a workshop that is also offered to the virtual audience, we encourage you to submit your questions through the mobile app so that the presenter has a comprehensive list.
The Q&A feature will only be available for questions relating to the content. Due to the large volume of attendees, please check to see if someone has already posed the question you want to be answered. If you see questions you like, click the “thumbs up” under the question. Keep in mind that there will be a large attendance and the speaker may only be able to answer a few questions. Not all sessions will contain Q&A.
WHAT IF I CAN’T WATCH OR ATTEND THE PRESENTATION AT THE SCHEDULED TIME?
Your registration for Symposium will include access to the virtual workshop recordings for 14 days after the event has ended. You would need to watch the live presentations as they are being presented in order to receive live credit, but there are also pre-recorded sessions that you can complete during the 14 days to receive self-study credit.
You can also purchase the Symposium Complete Recording Package for an additional $299.99 to receive unlimited access to the recordings. These recordings will be available about 4-6 weeks after the event. CE hours and approvals on products may differ from live CE approvals. Some credit approvals expire after a period of time and cannot be guaranteed for a lifetime. Since the self-study recordings include the same content as the live event you cannot earn credit on both.
WHAT IF I’M INTERESTED IN A WORKSHOP THAT HAS REACHED CAPACITY?
If the workshop is being offered virtually, you are welcome to log in and view the presentation virtually at the scheduled time. Note: you will not be able to add the workshop to your schedule in advance. It will be available 5 minutes prior to the start time.
HOW CAN I RECEIVE HELP WITH ACCESSING SYMPOSIUM INFORMATION?
Our customer service team is here and happy to help. You can reach us by email at symposium@psychnetworker.org or by phone at 800-844-8260, Monday through Friday from 6:30 am to 7:00 pm Central Time.
Continuing Education
HOW WILL I RECEIVE MY CONTINUING EDUCATION CREDIT?
We will email each attendee a link to the evaluation for the live sessions after the event has ended. You will identify any of the live sessions that you watched as they were occurring live in-person, then evaluate the presentations to receive your CE certificate for those sessions. If you watch any live sessions virtually, you will need to complete the live virtual evaluation for those sessions.
For all of the sessions that are self-study, there will be a link to the quiz and evaluation for each session within the session's description in the Symposium Attendee Hub or Mobile App. Click here for more CE details.
DO I NEED TO ATTEND ALL OF THE LIVE SESSIONS TO GET CE CREDIT?
No, you do not need to attend all of the live sessions in order to earn CE credit for the ones you are able to attend live. You will be able to access your CE certificate after completing the evaluation of the live sessions you attended at the time of the live broadcast. For questions specific to CE credit, please contact PESI at ceconferences@pesi.com.
Virtual Content Technical Issues
If you are having trouble loading the video, please ensure your pop-up and/or ad-blocker is turned off during this event.
DO I NEED SPECIAL EQUIPMENT / WHAT ARE THE MINIMUM SPECS NEEDED TO VIEW PROGRAMS?
While viewing programs is compatible with a wide variety of operating systems, browsers, and internet connections, below are some suggestions to better assure compatibility and a better viewing experience. If you are unsure of what browser and/or operating system you are on, you can click on this link (Windows 10 may show as Windows NT 10.0).
Operating Systems
Windows
Windows 7, 8, 8.1 & 10 are all supported.
We recommend Windows 8.1 and above for the best compatibility and viewing experience.
Mac OS
Mac OS X 10.12 (Sierra), Mac OS X 10.11 (El Capitan), Mac OS X 10.10 (Yosemite), Mac OS X 10.9 (Mavericks), Mac OS X 10.8 (Mountain Lion), Mac OS X 10.7 (Lion) & Mac OS X 10.6 (Snow Leopard) are supported.
We recommend Mac OS X 10.9 (Mavericks) and above for the best compatibility and viewing experience.
Internet Browsers
We support all major browsers including Google Chrome, Firefox Quantum, Internet Explorer, MS Edge, Safari and Opera
We recommend the latest versions of Google Chrome and Firefox Quantum for the best viewing experience.
Internet Connection
Streaming programs require a minimum of 250Kbit/s of download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet connection. If your speed test results for Download are 0.30Mbps or lower you may want to contact your Internet Service Provider (ISP - such as Comcast, Spectrum, AT&T) to troubleshoot.
We recommend an internet connection download speed of 1Mbps for the best viewing experience.
WIRED CONNECTION VS WIFI CONNECTION
While WiFi routers have come a long way, a wireless connection is susceptible to more connection issues than a wired connection. Distance from the wireless router, walls, other wireless signals can all impact your connection. If you run into any performance issues in viewing a streaming program, we recommend switching to a wired connection. Please note that you typically will need to disable your wireless connection in order to confirm you are on a wired connection.
HOW DO I TEST MY CONNECTION PRIOR TO THE EVENT?
You can complete a connection speed test by clicking here: Speedtest by Ookla - The Global Broadband Speed Test. We recommend a wired internet connection with at least 1Mbps of download speed for the best viewing experience.
WHAT SHOULD I DO IF I EXPERIENCE TECHNICAL DIFFICULTIES?
Our first recommendation is to exit the session and rejoin. Here are some ways to troubleshoot technical issues:
“The video feed is breaking up”:
Close out of all other applications on your device.
Move closer to your router.
If you are on Wi-Fi, connect to your router via ethernet cable.
Turn off other optional devices using Wi-Fi.
This is especially important if you are on your personal Wi-Fi and there are other devices in the home streaming videos or games.
Restart your device.
“I cannot see the speaker and/or the screen they are sharing”:
Exit the session and rejoin.
Use a laptop or desktop computer for the best viewing experience.
"Why isn't my video working?"
Refresh the page, and rejoin the session
Log out and log back in - starting with a fresh login to the attendee hub may correct the issue
In the top right of the hub, click the circle with your initials then click Log out
Log in again and rejoin the session
Try a different internet browser, and log in again and rejoin the session
Disconnect from VPN if you are connected to your organizations VPN as it may limit access to some websites
If you try the above solutions and it does not resolve the issue, you will need to work with your IT department to whitelist the Cvent Video Player domains.
Send them this page: https://support.cvent.com/apex/CommunityArticle?id=000100272
If you are still experiencing technical issues, our customer service team is here and happy to help. You can reach us by email at symposium@psychnetworker.org or by phone at 800-844-8260, Monday through Friday from 6:30 am to 7:00 pm Central Time.
