Our first recommendation is to exit the session and rejoin. Here are some ways to troubleshoot technical issues:“The video feed is breaking up”: “I cannot see the speaker and/or the screen they are sharing”: "Why isn't my video working?"
Our first recommendation is to exit the session and rejoin. Here are some ways to troubleshoot technical issues:“The video feed is breaking up”: “I cannot see the speaker and/or the screen they are sharing”: "Why isn't my video working?"
You can complete a connection speed test by clicking here: Speedtest by Ookla - The Global Broadband Speed Test. We recommend a wired internet connection with at least 1Mbps of download speed for the best viewing experience.
While Wi-Fi routers have come a long way, a wireless connection is susceptible to more connection issues than a wired connection. Distance from the wireless router, walls, other wireless signals can all impact your connection. If you run into any performance issues in viewing a streaming program, we recommend switching to a wired connection. Please […]
Streaming programs require a minimum of 250Kbit/s of download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet connection. If your speed test results for Download are 0.30Mbps or lower you may want to contact your Internet Service Provider (ISP - such […]
We support all major browsers including Google Chrome, Firefox Quantum, Internet Explorer, MS Edge, Safari and Opera. We recommend the latest versions of Google Chrome and Firefox Quantum for the best viewing experience.
While viewing programs is compatible with a wide variety of operating systems, browsers, and internet connections, below are some suggestions to better assure compatibility and a better viewing experience. If you are unsure of what browser and/or operating system you are on, you can click on this link (Windows 10 may show as Windows NT […]
Our customer service team is here and happy to help. You can reach us by email at symposium@psychnetworker.org or by phone at 800-844-8260, Monday through Friday from 7:30am to 7:00pm Eastern Time.
The ‘Discussion’ button under the ‘Community’ tab is a place for you to chat with other attendees on any sessions or topics. Another opportunity to connect is the Small Group Forums where you can video chat with other attendees around a certain topic.
No, we do not have any capacity limits on our virtual workshops themselves, so everyone who wants to attend a virtual presentation will have access to it. Only our Small Group Forums will have capacity limits, so make sure to add them into your schedule, if you are interested.