DO I NEED SPECIAL EQUIPMENT TO VIEW PROGRAMS?

If you are unsure of what browser and/or operating system you are on, you can click on this link (Windows 10 may show as Windows NT 10.0).

Operating Systems
Ensure that whether you’re utilizing Windows or a Mac computer, it is updated to the latest version of the operating system.

Internet Browsers
The Attendee Hub website is compatible with the latest versions of Google Chrome, Firefox Quantum, Safari, and Microsoft Edge.

WHAT DO I DO IF THE VIDEO IS BLURRY OR FREEZING? FOLLOW THESE TROUBLESHOOTING TIPS.

Refresh the screen and click play on the video screen.
Log out of the platform and log in again.
Check your internet connection. Ensure that you don’t have other applications or tabs open on your device. This can slow down your internet connection. Also ensure other devices aren’t using your internet connection.
Reduce the video quality by moving your mouse over the video player screen, hovering over the gear icon in the bottom right, and clicking Auto from the menu.

ARE YOU HAVING TROUBLE ACCESSING THE VIDEO? FOLLOW THESE TROUBLESHOOTING TIPS.

Please ensure your pop-up and/or ad-blockers are turned on during this event.

Be sure to utilize a compatible internet browser and an updated operating system. See below for information.

Clear your cache. Follow the relevant link for more detailed instructions on how to clear your cache: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.

Log in to an incognito browser. Follow the relevant link for instructions on how to open a new private browsing window: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.

Restart your device.

If you are connected to a VPN, disconnect as it may interfere with the connection.

If you are utilizing a work computer, ensure your tech department whitelists Cvent video domains. Send this link to ensure you have access to all sites: What domains should we allow for Cvent Video Player?

WHY IS MY APP NOT WORKING?

The PESI events app requires iOS 17 and higher or Android 12 and higher. Kindle Fire and other devices that use the Amazon App Store are not supported.

WHAT IS THE CANCELLATION POLICY?

Innovations offer a risk-free cancellation. All cancellation requests will need to be submitted to Innovations@pesi.com.

WHAT ARE THE BEST PLACES TO STAY NEAR THE CONFERENCE?

The Innovations Conference offers discounted rooms at the Anaheim Marriott until they fill up.

HOW CAN I RECEIVE HELP WITH ACCESSING INNOVATIONS INFORMATION?

Our customer service team is here and happy to help. You can reach us by email at innovations@pesi.com or by phone at 800-844-8260, Monday through Friday from 6:30 am to 6:00 pm Central Time.

DO I NEED TO ATTEND ALL OF THE LIVE SESSIONS TO GET CE CREDIT?

No, you do not need to attend all of the live sessions in order to earn CE credit for the ones you are able to attend live. You will be able to access your CE certificate after completing the evaluation of the live sessions you attended at the time of the live broadcast. For questions specific to CE credit, please contact PESI at ceconferences@pesi.com.