If you are still experiencing technical issues, our customer service team is here and happy to help. You can reach us by emailing innovations@pesi.com or calling 800-844-8260, Monday through Friday from 6:30 am to 4:30 pm Central Time. If reaching us by email, we suggest sending a screenshot of any error you’re experiencing to help expedite a solution.
You can complete a connection speed test by clicking here: Speedtest by Ookla - The Global Broadband Speed Test. We recommend a wired internet connection with at least 10 Mbps download speed for the best viewing experience.
Streaming requires a minimum of 10 Mbps of internet download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet connection. If the speed test results are lower than 10 Mbps, you should contact your Internet Service Provider to troubleshoot.
A wired connection is more stable, if you have the ability to connect. If you are utilizing a wireless connection, be as close to the router as possible.
If you are unsure of what browser and/or operating system you are on, you can click on this link (Windows 10 may show as Windows NT 10.0).
Operating Systems
Ensure that whether you’re utilizing Windows or a Mac computer, it is updated to the latest version of the operating system.
Internet Browsers
The Attendee Hub website is compatible with the latest versions of Google Chrome, Firefox Quantum, Safari, and Microsoft Edge.
Refresh the screen and click play on the video screen.
Log out of the platform and log in again.
Check your internet connection. Ensure that you don’t have other applications or tabs open on your device. This can slow down your internet connection. Also ensure other devices aren’t using your internet connection.
Reduce the video quality by moving your mouse over the video player screen, hovering over the gear icon in the bottom right, and clicking Auto from the menu.
Please ensure your pop-up and/or ad-blockers are turned on during this event.
Be sure to utilize a compatible internet browser and an updated operating system. See below for information.
Clear your cache. Follow the relevant link for more detailed instructions on how to clear your cache: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.
Log in to an incognito browser. Follow the relevant link for instructions on how to open a new private browsing window: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.
Restart your device.
If you are connected to a VPN, disconnect as it may interfere with the connection.
If you are utilizing a work computer, ensure your tech department whitelists Cvent video domains. Send this link to ensure you have access to all sites: What domains should we allow for Cvent Video Player?
The PESI events app requires iOS 17 and higher or Android 12 and higher. Kindle Fire and other devices that use the Amazon App Store are not supported.
Our customer service team is here and happy to help. You can reach us by email at symposium@psychnetworker.org or by phone at 800-844-8260, Monday through Friday from 7:30am to 5:30pm Eastern Time.
The ‘Discussion’ button under the ‘Community’ tab is a place for you to chat with other attendees on any sessions or topics. Another opportunity to connect is the Small Group Forums where you can video chat with other attendees around a certain topic.
Attendees also can message each other directly.
No, we do not have any capacity limits on our virtual workshops themselves, so everyone who wants to attend a virtual presentation will have access to it. Only our Small Group Forums will have capacity limits, so make sure to add them into your schedule, if you are interested.
A full list of handouts can be found under the ‘more’ dropdown of the Attendee Hub labeled ‘Session Handouts.’ The password is PNSym26. They can also be found within the Mobile App or Symposium Attendee Hub on each workshop’s page. We post everything a speaker sends. If there is no handout under that session, we have not received anything from the speaker. The Symposium Attendee Hub will open about a week ahead of the conference, at which time you’ll receive an email with instructions on how to login.
The Q&A feature will only be available for questions relating to the content. Due to the large volume of attendees, please check to see if someone has already posed the question you want answered. If you see questions you like, click the “thumbs up” under the question. Keep in mind that there will be a large attendance, and the speaker may only be able to answer a few questions. Not all sessions will contain Q&A.
Only the Small Group Forums will offer the ability to turn on your microphone or camera.
In the Symposium Attendee Hub, hover over the profile icon in the top right corner and click ‘Settings.’ Select the ‘Language and Time’ button and switch the time zone to ‘My device’s time zone.’
Your registration for Symposium will include access to the recordings for 14 days after the event has ended. You will need to watch the presentations that are being presented live to receive live credit. Archive recordings are usually available 1-2 hours after the live event ended.
You can also purchase the Symposium Complete Recording Package for an additional
$299.99 to receive unlimited access to the recordings. These recordings will be available about 4-6 weeks after the event. CE hours and approvals on products may differ from live CE approvals. Some credit approvals expire after a period of time and cannot be guaranteed for a lifetime. Since the self-study recordings include the same content as the live event, you cannot earn credit on both.
You can access every session under the ‘All Sessions’ tab.
We will email each attendee a link to the evaluation for the live sessions after the event has ended. You will identify any of the live sessions that you watched as they were occurring live, then evaluate the presentations to receive your CE certificate for those sessions. Click here for more CE details. Virtual attendees do not need to worry about scanning or workshop codes.
Just by clicking the session and watching its entirety, you’re checked in. The system tracks your attendance through the virtual attendee hub. The Symposium Attendee Hub will open about a week ahead of the conference, at which time you’ll receive an email with instructions on how to login.
All you have to do is login to your attendee hub and watch the session you’d like to get credit for attending. There is no event check-in. The Symposium Attendee Hub will open about a week ahead of the conference, at which time you’ll receive an email with instructions on how to login.
The PESI events app requires iOS 17 and higher or Android 12 and higher. Kindle Fire and other devices that use the Amazon App Store are not supported.
If you are still experiencing technical issues, our customer service team is here and happy to help. You can reach us by emailing innovations@pesi.com or calling 800-844-8260, Monday through Friday from 6:30 am to 4:30 pm Central Time. If reaching us by email, we suggest sending a screenshot of any error you’re experiencing to help expedite a solution.
You can complete a connection speed test by clicking here: Speedtest by Ookla - The Global Broadband Speed Test. We recommend a wired internet connection with at least 10 Mbps download speed for the best viewing experience.
Streaming requires a minimum of 10 Mbps of internet download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet connection. If the speed test results are lower than 10 Mbps, you should contact your Internet Service Provider to troubleshoot.
A wired connection is more stable, if you have the ability to connect. If you are utilizing a wireless connection, be as close to the router as possible.
If you are unsure of what browser and/or operating system you are on, you can click on this link (Windows 10 may show as Windows NT 10.0).
Operating Systems
Ensure that whether you’re utilizing Windows or a Mac computer, it is updated to the latest version of the operating system.
Internet Browsers
The Attendee Hub website is compatible with the latest versions of Google Chrome, Firefox Quantum, Safari, and Microsoft Edge.
Refresh the screen and click play on the video screen.
Log out of the platform and log in again.
Check your internet connection. Ensure that you don’t have other applications or tabs open on your device. This can slow down your internet connection. Also ensure other devices aren’t using your internet connection.
Reduce the video quality by moving your mouse over the video player screen, hovering over the gear icon in the bottom right, and clicking Auto from the menu.
Please ensure your pop-up and/or ad-blockers are turned on during this event.
Be sure to utilize a compatible internet browser and an updated operating system. See below for information.
Clear your cache. Follow the relevant link for more detailed instructions on how to clear your cache: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.
Log in to an incognito browser. Follow the relevant link for instructions on how to open a new private browsing window: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.
Restart your device.
If you are connected to a VPN, disconnect as it may interfere with the connection.
If you are utilizing a work computer, ensure your tech department whitelists Cvent video domains. Send this link to ensure you have access to all sites: What domains should we allow for Cvent Video Player?
